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A Higher Standard of Care

The struggle to conceive a child is one that affects 1 in 8.  The field of REI has experienced technological leaps and bounds since the birth of Louise Brown, the first baby born as the result of Invitro Fertilization (IVF) in 1978.  Yet, every day, women and men walk through the doors of Team RMI to see if they can conceive the family of their dreams.  “Infertility is a process full of many steps,” says Miller.  “Patients can easily get caught up in the worry that they aren’t do something ‘right’, whether it be timing, medication etc.  Our job is to hold their hand through the journey, to limit their stress and frustration with the process.”

Infertility can be the result of female factor (40%), male factor (40%) or both (20%) but perhaps the most difficult statistic is the 20% of infertility cases that are unexplained.  Particularly in cases such as these, Miller and her staff go to work.  “I might not experience infertility directly, but I certainly can relate to uncertainty, fear and loss.  We are trained to put ourselves in our patients’ shoes and really, those emotions are part of the human experience, whether you are trying to conceive or not.”

Treatment generally involves regular blood draws and ultrasounds, the combination of which can result in an every day visit to the clinic.  “Our goal is to provide support to our patients whomever they are here to ‘see’; doc tor, nurse, phlebotomist or sonographer,“ says Miller.  “That just doesn’t happen in our offices.  We also call patients with results from a myriad of tests on a regular basis and often times, that means delivering information in their desired way…not necessarily ours.  We have had patients who choose to filter information through their partners, some who would rather communicate through email, text and others who insist on a phone call, not a message.  Regardless, how a patient chooses to receive information is as crucial to the process as the information they are receiving.”

While Miller admits she has cried with patients who haven’t succeeded, she also experiences the joy of those who do and the delight in meeting the babies who have resulted from their efforts.  “This is such an intimate time in the lives of our patients and to be allowed to share this with them, regardless of the result, is an honor.  We can’t avoid the process but we can assure our patients that they are not alone.”